Your complete satisfaction is our guarantee. If you are not satisfied with a product you purchased from Elite Digital Solutions, simply call us for a Return Authorization Number then ship the package back to our warehouse within 30 days of receipt. Just follow the steps in the Return Policy to ensure your return is processed without delay. Special Order products and items that have been hard-wired or otherwise installed are not returnable.

Request a Return Authorization Number (RA#) from our Customer Service department for all returns, including incorrect merchandise, defective products or items damaged during shipping. Shipments will not be accepted without a Return Authorization Number. To reach Elite Digital Solutions Customer Service please call 905-738-8428 (M-F 7 a.m. - 6 p.m. ET) or send us an e-mail anytime at sales@icutec.com and we will respond within one business day.

Prepare the carton for shipping. Place your completed Return Merchandise Authorization Form in the carton. All products must be returned in the original packaging with the original receipt and arrive at our warehouse in resalable condition.

Ship your return via your preferred carrier to our address. Returns must be pre-paid and insured directly to Elite Digital Solutions. We recommend you make a note of the tracking number from your carrier.

Oversized or Delivery Truck returns are charged a return handling fee $100. You are responsible for return freight costs.